Help and contacts
Have a question about your hotel booking? Regarding payment or how to use the website? You'll probably find your answer in our list of frequently asked questions. If not, please contact the Mercure team!
- Contact Mercure
- Booking and payment
- Le Club Accorhotels loyalty programme
- mercure.com
- The Mercure Hotels
Contact form
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The Mercure team is available to answer any questions you may have. Depending on the type of question, you can find the corresponding information or contact the Mercure team in different ways:
- For your Business travel: businesstravel.com
- For your Business events: meetings.accorhotels.com
- For your private events: Parties and events
Europe
- Austria 01 360 27 72 000
-
Belgium
02 643 5003 (F)
02 643 5001 (NL) - Denmark 800 185 95 (Toll free)
- France N° Indigo 0825 88 33 33 (0,15 €/min)
- Germany 069 95 307 592
- Italy 199 129 999 (0,15 €/min)
- Netherlands (020) 654 57 27
- Portugal 21 318 0049
- Spain 902464747
- Sweden 020 793 153 (Toll free)
- Switzerland 0 800 55 64 77 (Toll free)
-
Poland
+ 48 502 805 805 (Outside Poland)
0 801 606 606 (Within Poland) -
United Kingdom
0871 663 0627
(calls cost 10p per minute plus network extras)
Middle East
- Saudi Arabia 800 244 8899 (Toll free)
- Bahrain 800 00 788 (Toll free)
- United Arab Emirates 800 48 99 (Toll free)
- Iran 900 212 1314 (Toll free)
- Jordan 0 800 22990 (Toll free)
- Kuwait 24 61 806
- Lebanon 961 1 366605
- Pakistan 92 21 583 11 51 to 54
- Qatar 974 455 86 77
- Syria 963 11 234 96176/7
North America
- Canada 1 800 221 4542 (Toll free)
- USA 1 800 515 5679 (Toll free)
South America
- Argentina 00800 222 222 67 (Toll free)
-
Brazil
0800 703 7000 (Toll free) (outside São Paulo)
(11) 5547 8001 (within São Paulo) - Colombia 00 5 800 222 22267 (Toll free)
- Mexico 01800 123 3329 (Toll free)
Asia Australia Pacific
- Australia 1300 855 975 (Toll free)
- China 4006888080 (local call cost)
- Hong Kong 800 93 8768 (Toll free)
- India 18605002020
- Indonesia 007-803-011-0351 (Toll free)
- Japan 00531 61 6353 (Toll free)
- Malaysia 1800 80 25 78 (Toll free)
- New Zealand 0 800 44 4422 (Toll free)
- Philippines 1800 16 11 00 68 (Toll free)
- Singapore 800 6161 367 (Toll free)
- South Korea 0079 86 11 12 88 (Toll free)
- Taiwan 0080 186 3026 (Toll free)
- Thailand 001-800-12-0666842 (Toll free)
Other countries
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Other countries
00 44 (0) 208 283 4500 (English)
00 33 (0) 1 46 62 44 40 (français)
